From app to ecosystem — Saurabh Arora’s Lybrate bridges India’s healthcare gap with trusted digital consultations.
Before India’s digital health revolution gained momentum, one platform quietly transformed how millions of people sought medical advice. Founded in 2014 by Saurabh Arora, Lybrate emerged as one of India’s first health-tech startups to bridge the communication gap between doctors and patients — years before teleconsultations became mainstream.
Today, Lybrate stands as a trusted digital healthcare network with 20 million+ users and 150,000 verified doctors, reshaping access to reliable medical guidance across urban and rural India.
A Doctor in Every Pocket
The inspiration behind Lybrate came from a simple observation: most Indians delay doctor visits due to lack of access, trust, or awareness. A former McKinsey consultant, Saurabh Arora envisioned a solution where medical expertise could travel faster than a patient could.
In 2014, along with co-founder Vijay Singh, he launched Lybrate — a mobile and web platform allowing users to consult verified doctors online, share reports, and receive prescriptions securely.
The idea caught on quickly, especially in Tier 2 and Tier 3 cities where doctor-to-patient ratios are low. With multilingual support and 24/7 availability, Lybrate democratized healthcare access in a country where 70% of doctors are concentrated in urban areas.
Technology Meets Trust
Unlike early online forums filled with unverified advice, Lybrate focused on authentic medical guidance. Every doctor onboard underwent a rigorous verification process, ensuring credibility and accountability.
The platform’s AI-driven algorithms match patients to relevant specialists, while encrypted chats and records maintain privacy — a critical factor for digital health adoption.
By 2018, Lybrate had launched “Lybrate Lab+”, integrating diagnostic services and enabling users to book home sample collections, bringing preventive healthcare to the doorstep.
In the same period, the company partnered with Apple’s HealthKit and Facebook’s Free Basics initiative, allowing millions of users to access medical help without data charges — a pioneering move for India’s digital inclusion efforts.
Pandemic Pivot and Growth
The COVID-19 pandemic in 2020 became a turning point. As physical clinics shut down, Lybrate became a lifeline for remote consultations, witnessing a 400% surge in daily traffic.
Doctors adopted the platform for virtual practice, while patients relied on it for everything from mental health to chronic condition management. The crisis validated Lybrate’s mission: digital healthcare isn’t a luxury — it’s essential infrastructure.
By 2025, Lybrate’s ecosystem spans teleconsultations, e-pharmacy tie-ups, diagnostics, and AI-based health tracking tools. It facilitates over 2 million consultations monthly, with 40% coming from non-metro regions.
Empowering India’s Digital Health Ecosystem
Lybrate’s impact extends beyond its own platform. It has become a model for integrated digital healthcare, influencing policy discussions around telemedicine and data privacy.
Founder Saurabh Arora continues to advocate for health tech innovation and interoperability. “Our goal is to make healthcare as accessible and continuous as digital communication,” he says.
Lybrate’s next frontier includes AI-based early disease detection and partnerships with insurance providers to create preventive health packages. The company is also exploring voice-enabled consultations to improve rural accessibility.
Last Updated on Thursday, October 30, 2025 12:28 pm by Startup Newswire Team
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